See the relationship
behind the numbers.

Retenzia is an engagement intelligence app for membership organisations, associations, chambers, charities and professional networks. It brings member records, activities and engagement analysis together so you can decide where to focus your attention.

Yes. Explore the Matrix, overview and AI Analysis tabs without an account. These read-only previews use fictional records and a prepared assessment. They do not send data to AI or use tokens.

Start with a few members and the activities you already know about. Names and join dates help establish the relationship history; activity types and dates provide engagement evidence. Notes add useful context. You do not need a complete historical database to begin, but incomplete records limit what the analysis can tell you.

No. Start with the meaningful interactions you can record reliably, such as attendance, introductions, volunteering or sponsorship. Retenzia analyses recorded activity, so a missing entry should never be treated as proof that a member has disengaged. Notion users on Pro and Ultimate can also connect an activities database and use Sync now to review changes.

On Pro and Ultimate, request an assessment for one relationship or your organisation. The analysis uses recorded activities, computed engagement scores and your Organisation Profile, including your goals and challenges, to suggest practical next steps. It does not change your scores, contact members or guarantee a renewal.

The app requires sign-in and checks access to each organisation. Owners can grant colleagues editing or viewing access on Pro and Ultimate. When you request AI analysis, relevant activity records and organisation context are sent to OpenAI; the app does not include contact email addresses, phone numbers or CRM credentials in that analysis request.

It can serve as your membership workspace, with direct member records, categories, fees, activities and history. Or use it alongside your existing CRM for engagement intelligence. Notion connectivity is available on Pro and Ultimate through reviewed, manual synchronisation. Retenzia does not replace your invoicing system and does not automatically synchronise with other CRMs.

Recorded introductions, referrals, mentoring, hosting and other contributions can provide evidence of potential advocacy. AI can connect those patterns to your goals and suggest specific support to offer. A high engagement score alone does not establish advocacy, willingness or recruitment success. Confirm interest with the member and review outcomes before expanding an initiative.

ReFC stands for Recency, Frequency and Consistency of engagement. It considers when a relationship was last active, how often it engages and how consistently that engagement is sustained. The colour-coded matrix makes those patterns easier to see.

RFM uses Recency, Frequency and Monetary value to understand customer transactions. ReFC was developed for membership organisations where value also comes from participation, introductions, expertise, volunteering and advocacy. Activity points act as a contribution currency instead of relying on spending. Recency, Frequency and Consistency help distinguish sustained involvement from isolated activity while retaining the value of older contributions.

Identify your most engaged relationships, see who is drifting and review the activity behind each profile. Retenzia also offers practical guidance for each engagement group. The scores reflect recorded activity; they are not a prediction or guarantee of renewal.

Yes. Pro and Ultimate include CRM connections, with Notion currently supported. Start with your database link, establish access, then review the detected properties and map fields where needed. You can connect separate databases for members, stakeholders, events and activities.

We plan to add more CRM integrations. Notion is the supported connector today; the other providers shown in the app are placeholders. If you need a particular CRM, contact us to discuss an integration or an add-on on demand.

The current Notion integration uses Sync now. You choose when to check for new or changed records, review the proposed changes and accept or skip them. Background synchronisation, webhooks and two-way updates are not currently included.

Pro and Ultimate include 100 Retenzia AI analysis tokens per account each calendar month. One company/member or stakeholder analysis uses 1 token; an organisation analysis uses 5. Buy 15 extra tokens for €5 or 50 for €10, excluding applicable VAT. Purchased tokens carry over; monthly tokens reset on the 1st using Helsinki time. Saved analyses are free to reopen and failed analyses return their tokens. Relevant activity records and goals are sent to OpenAI when you request an analysis.

Yes. Add-ons are available on demand. If you need another CRM connection, a specific workflow or an additional capability, contact support@retenzia.com. We will agree the scope, availability, delivery and any additional cost before work begins.

Your trial includes the features of the plan you select: Essentials, Pro or Ultimate. No card details are required to start. Add payment details in Manage billing if you want to continue after 30 days. Without a payment method, your trial ends without a charge and your records are preserved. If you add a payment method, your selected monthly or annual subscription starts when the trial ends. One trial is available per account.

Yes. Annual billing costs €290 for Essentials, €690 for Pro or €990 for Ultimate, excluding applicable VAT. You save €58, €138 or €198 per year compared with 12 monthly payments: two months saved, or approximately 16.7%. Annual plans are charged once per year after the trial if you add payment details. AI allowances still renew monthly.

Yes. Open Account → Manage subscription to access Stripe’s billing portal. You can change plans, update payment details, view invoices or cancel renewal. Plan changes take effect immediately, with Stripe calculating applicable prorated charges or credits. Cancellation keeps access until the end of the current trial or billing period.

Pro and Ultimate include team access. The organisation owner can give colleagues editing or viewing permissions. Team members sign in with ChatGPT using the email address granted access.

Ultimate lets you manage several organisations from one account. Each has its own member records, stakeholders, activities, scoring, team permissions and CRM connections.

Pro and Ultimate let you add custom activities and scores, and edit the scoring table to reflect the ways people contribute to your organisation. Essentials includes the built-in scoring system.

Your records are preserved. Features and additional organisations outside your new plan become restricted. You can restore access by upgrading to a plan that includes them.

Retenzia records membership fees and uses them in engagement and revenue analysis. It does not currently issue membership invoices or collect payments from your members. Stripe handles your Retenzia subscription.

Use Log in to access your account with ChatGPT. Subscribe takes you to the plan options; choose a plan to start a 30-day trial. When you are signed in, use Dashboard to return to the app. Organisation data is available only to authorised users; the previews on this page use fictional records.